Effective Date: April 6, 2025
At Shipesy Auto Hauler’s LLC, transparency is our priority. This policy outlines our cancellation, refund, and modification terms to ensure fairness for both our customers and carrier partners.
- Order Cancellation Policy
1.1 Cancellation Before Carrier Assignment
- If you cancel your shipment before a carrier has been assigned, you are eligible for a full refund minus a $25 processing fee to cover administrative costs.
1.2 Cancellation After Carrier Assignment (Before Pickup)
- Once a carrier has been assigned to transport your vehicle, canceling the order negatively impacts our relationship with trusted carriers.
To maintain service quality, a cancellation fee of $100 to $200 will apply, depending on the route and shipment type. - The exact fee will be determined based on carrier availability, distance, and logistical factors.
1.3 Cancellation After Vehicle Pickup
- After your vehicle has been picked up, the shipment cannot be canceled, and no refunds will be issued.
- At this stage, the contract is binding, and any changes must be coordinated directly with the carrier. Additional charges may apply for rerouting or storage.
- Refund Policy
2.1 Eligibility for Refunds
Refunds may be granted under the following conditions:
- Before carrier assignment: Full refund minus a $25 processing fee.
- After carrier assignment but before pickup: Refund minus a $100–$200 cancellation fee.
- Failure to assign a carrier within 7 days: Full refund upon request.
2.2 Refund Process & Timeline
- Refunds are processed within 5–7 business days to the original payment method.
- Requests must be made in writing via email or through customer support.
- Service Delays & Non-Performance
3.1 Carrier Delays
- We make every effort to meet scheduled pickup and delivery dates. However, delays caused by weather, traffic, mechanical issues, or carrier availability are beyond our control.
- Refunds will not be issued for unforeseen delays.
3.2 Failed Pickup Attempts
- If the carrier arrives for pickup and the vehicle is unavailable, inoperable (without prior notice), or the pickup location is inaccessible, a rescheduling fee of $100 may apply.
- Modifications & Rescheduling
4.1 Changing Pickup or Delivery Location
- Before carrier assignment: You may modify the pickup or delivery address at no additional charge.
- After carrier assignment: Any change to the pickup or delivery location may result in an additional fee of $100 or more, depending on distance and route adjustments.
This fee compensates the carrier for rerouting and logistical changes.
4.2 Last-Minute Changes
- If changes are requested within 24 hours of the scheduled pickup, additional fees may apply depending on carrier availability.
- No-Show & Abandonment Policy
- If the customer is unreachable at pickup or delivery, the carrier may place the vehicle in storage at the customer’s expense.
- Vehicles left unclaimed for more than 7 days may be considered abandoned, and legal or storage fees will apply.
- Please make every effort to be available or have a representative present at both pickup and delivery locations to avoid these charges.
- How to Request a Refund, Cancellation, or Modification
To request a refund, cancellation, or modification, please contact our support team:
📧 Email: contact@shipesyautohaulers.com
Please provide the following:
✔️ Your order number
✔️ Your full name and contact details
✔️ A brief reason for cancellation or modification
Our team will review and process your request within 1–2 business days.
